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How do I process a refund for an attendee?

If you'd like to refund one of your attendees, follow these steps:

1. Log into your EventSprout account.

2. Search for the attendee needing a refund. (How to Search For An Attendee/Order

3. Scroll to the bottom section titled "Invoice Summary".

4. Select "Refund" in the upper right hand corner of the section. Input the amount you would like to refund the attendee (this field will auto-populate with the total amount of the transaction). 

5.  Enter a reason for the refund.

Note: this reason shows up in a refund receipt email to your attendee

6. Hit submit! 

 

 

 

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