If you'd like to refund one of your attendees, follow these steps:
1. Log into your EventSprout account
2. Search for the attendee needing a refund. (How to Search For An Attendee/Order)
3. Scroll to the bottom section "Refund/Void Request".
4. Choose the amount you would like to refund the attendee and click "Partial Refund", "Full Refund and Delete from System", or "Void Transaction"
Note: if you are partially refunding someone, be sure to update the amount you would like the refund. EventSprout auto-populates the amount of their original order in this field.
5. Type a reason for the refund
Note: this reason shows up in a refund receipt email to your attendee
6. Choose the type of refund.
7. Hit submit!