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What is a chargeback? How are these handled?

A dispute occurs when one of your customers questions your charge with their bank or credit card company. Banks usually ask customers for a reason for the dispute. Once a payment is disputed, money will be immediately removed from your Stripe account until the dispute is settled. Chargebacks are handled entirely in your Stripe account. Once a chargeback is initiated, the customer will be temporarily archived from EventSprout and your accounting reports will reflect the change in event revenue. You have the option of disputing the chargeback in your Stripe account. If won, the customer’s information will be placed back into EventSprout. More details about chargebacks and disputes can be found on the Stripe disputes page.


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