FanShield is an insurance product for fans with tickets to live events. Once you’ve completed an order (and opted to purchase the FanShield insurance), FanShield will send you a confirmation email separate from the one you’ll receive from EventSprout. This email will outline all insurance-related information.
Although purchased through EventSprout, FanShield is a separate entity and all insurance-related questions should be directed to them via the following channels:
- Email:
- Domestic: help@fanshield.insure
- International: help@fanshield.net
- Phone: 1-844-849-4827 EXT. 1
- Chat: www.fanshield.com; www.fanshield.insure; www.fanshield.net (10 AM - 4 PM MST)